Returns & Exchanges

Last revised: August 11, 2026

At NÜRA Boutique we are committed to offering an exclusive selection of carefully curated pieces in excellent condition. We recommend that you carefully review the description, measurements, and photographs of each item before completing your purchase. This Exchange, Return, and Refund Policy (the "Policy") forms an integral part of our Terms of Service.

By making a purchase at NÜRA Boutique, the customer accepts the terms and conditions established in this Policy.

1. Eligibility For Exchanges Or Returns

We accept exchange or return requests within seven (7) calendar days after the delivery date of the Order, provided the item meets the following conditions:

Not having been used, washed, or altered.
Being in the same condition in which it was received.
Retaining all original tags attached.
Including the original packaging, where applicable.
Presenting the receipt or proof of purchase.

NÜRA Boutique reserves the right to reject any request that does not meet these requirements.

2. Items Not Eligible (final Sale)

The following items are considered Final Sale and may not be returned, exchanged, or eligible for store credit:

Items identified as "Sale" or on sale.
Items identified as "Final Sale."
Accessories.
Gift Cards, if applicable.
Personalized or made-to-order items, if applicable.
Any other item expressly identified as Final Sale at the time of purchase.

3. Exchanges

Exchanges will be subject to inventory availability at the time the return is received and approved. If the requested item is not available, a store credit will be issued for the approved value of the returned item.

4. Returns And Store Credit

Once the merchandise has been received and inspected, and provided it meets the conditions established in this Policy, a store credit will be issued for the value of the approved item. The store credit may be used on future purchases at NÜRA Boutique, in accordance with the applicable terms and conditions.

5. Refunds

NÜRA Boutique does not issue cash refunds or refunds to the original payment method. All approved returns will be processed exclusively through store credit.

6. Damaged Or Incorrect Items

If you receive an incorrect item or one with a defect attributable to NÜRA Boutique, you must contact our Customer Service team within five (5) calendar days after the delivery date of the Order.

To process the claim, photographs of the item, the packaging, and the order number may be requested. Once the claim has been evaluated and approved, NÜRA Boutique will determine the corresponding solution, which may include replacement of the item, a store credit, or another alternative, as applicable.

7. Return Costs

Original shipping charges are non-refundable. The customer will be responsible for the costs associated with the return shipment.

8. International Orders

The customer will be responsible for paying any duties, import taxes, customs charges, or fees applicable in the destination country. Returns of international Orders must be managed and covered by the customer. NÜRA Boutique does not provide return labels for international shipments.

9. Rejected Or Unclaimed Packages

If an Order is rejected by the customer, returned due to an incorrect address, undeliverable, or not claimed within the period established by the shipping carrier, the customer will be responsible for the shipping costs and any additional charges generated by the return of the package.

10. Inspection Process

All returned merchandise will be inspected before approving any exchange or the issuance of a store credit.

11. Additional Information

All merchandise is carefully inspected before being shipped to ensure its quality and condition.
Minor variations in color, texture, or appearance that may be perceived due to lighting or screen settings are not considered manufacturing defects.
NÜRA Boutique reserves the right to reject any return that does not meet the conditions established in this Policy.