Shipping & Deliveries

Last revised: August 11, 2026

At NÜRA Boutique we strive to provide you with an exceptional shopping experience. Below you will find important information about Order processing, shipping, in-store pickup, and delivery times. This Shipping and In-Store Pickup Policy (the "Policy") forms an integral part of our Terms of Service and applies to all purchases made through our website and online store hosted on Shopify (the "Site").

1. Order Processing

All Orders are carefully prepared and processed within a period of one (1) to three (3) business days.
Orders placed Monday through Friday before 12:00 p.m. (AST) will begin processing the same business day.
Orders placed after 12:00 p.m. (AST) on Friday, as well as those placed during weekends or holidays, will be processed the next available business day.

2. Shipping

Once your Order has been shipped, you will receive an email with the shipping confirmation, the tracking number, and the estimated delivery date.

Although we do everything possible to meet the estimated times, these may vary due to factors beyond our control, including weather conditions, the destination location, or delays by the shipping carrier. Delivery times are estimates and do not constitute a guarantee of delivery on a specific date.

3. Shipping Coverage

We currently ship to Puerto Rico and the United States. Shipping availability will be confirmed at checkout based on the delivery address provided.

4. Shipping Costs And Taxes

The shipping cost will be calculated automatically at checkout, according to the delivery address.
Applicable taxes will be calculated during the checkout process in accordance with current laws.

5. In-store Pickup

We offer the in-store pickup option at no additional cost. Once you receive the email indicating that your Order is ready, you must present, at the time of pickup:

Your Order confirmation.
A valid government-issued photo ID.

Upon arriving at the boutique, please call (787) 223-0139 and we will gladly assist you with the delivery of your Order. The Company reserves the right to verify the identity of the person picking up the Order and to refuse delivery when the required documentation is not presented.

5.1 Pickup Hours

Tuesday through Saturday.
11:00 a.m. – 5:00 p.m. (AST).

Orders placed before 1:00 p.m. (AST) will generally be available for pickup the same day, subject to email confirmation.

5.2 Time Period To Pick Up The Order

Orders will remain available for pickup for seven (7) calendar days, counted from the sending of the email confirming that the Order is ready. If the Order is not picked up within that period, NÜRA Boutique may cancel the Order, return the merchandise to inventory, and refund the amount paid to the original payment method.

6. Holidays

Orders will not be processed during holidays or other closing days previously announced by NÜRA Boutique. Pickup and processing hours may be modified during special seasons. Shipping carriers maintain their own operating and delivery schedules. Orders received during a closing period will begin processing on the next available Processing Day.

7. Delays And Limitation Of Liability

The Company shall not be liable for delays, damages, or losses caused by shipping carriers or by causes beyond its reasonable control, including, without limitation, natural disasters, weather conditions, emergencies, or incorrect or incomplete delivery addresses provided by the customer. Please carefully verify your shipping address before completing your purchase.

8. Rejected Or Unclaimed Packages

If an Order is rejected, returned due to an incorrect or incomplete address, undeliverable, or not claimed within the period established by the shipping carrier, the customer will be responsible for the shipping costs and any additional charges generated by the return of the package. The handling of these cases will also be governed by our Exchange, Return, and Refund Policy.